As first-time sellers, my husband and I were initially intimidated by the entire selling process. However, upon meeting Kayla for the first time, she didn't talk down to us after letting her know we had never sold a house. She came prepared with an upbeat attitude and professional demeanor and spoke to us like we were friends getting ready to have a BBQ. Kayla calmed our fears and concerns of the unknown with facts, sincerity, and swift responses. If she didn't know the answer to a question, she assured us she'd find out and let us know! She talked us through each document we had to sign with knowledge and confidence. To summarize, Kayla made us feel like friends, and the entire process felt like a breeze!