Jim was outstanding! Very professional, patient, accommodating, punctual, and knowledgeable. His prior career as a police officer gives him a unique perspective, and certainly helped us feel more secure knowing that he was considering our future purchase from a safety angle - a priority for us with two young children. He and his team helped us navigate a very challenging and demoralizing housing market, and with his encouragement we were able to close on a wonderful house. Now five months into turning that house into our home, we are still so thankful for the transparency and integrity Jim prides himself on providing. We will certainly be recommending him and his team to our friends and colleagues should the opportunity ever arise.